Returns & Refunds

Last updated: October 29, 2026

Custom & personalized items

Custom and personalized pieces are made just for you, so they can’t be returned or exchanged. That’s why we confirm every detail of your design with you before we start making it.

Ready to Ship items

Because our Ready to Ship pieces are handmade and limited, all sales are final unless your item arrives damaged or isn’t the item you ordered.

Damaged on arrival or wrong item

We pack every cup with care, but if something arrives damaged (or isn’t what you ordered), we’ll make it right:

• Contact us within 7 days of delivery.
• Include your order number and clear photos of the item and the packaging.
• Keep the item and packaging until we’ve reviewed your request.
• We’ll offer a replacement, repair, or refund, depending on the item and availability.

Handmade character

Small variations in color, pattern, and finish are part of what makes a handmade piece one of a kind and aren’t considered defects. Colors may also look slightly different on different screens.

Cancellations

Ready to Ship orders can be canceled before they ship. Custom orders can be canceled before production begins (once you approve your design, we get to work right away).

How refunds are issued

Approved refunds go back to your original payment method — PayPal refunds through PayPal, and Zelle or Cash App refunds through the same app you paid with. The $15 shipping charge isn’t refundable unless the problem was our mistake.